If you need help buying a PC or have a question you can find the answer here. If you would like to speak to us regarding buying a new PC you can use any of the follow options. If you already own a Computer Planet PC and would like technical support or customer services please click here.
1) Browse the Frequently Asked Questions below or click the links above for more detailed information.
2) E-Mail sales@computerplanet.co.uk and we will reply to your questions within 60 minutes during Monday-Friday 9:30 AM to 5:30 PM & within 12 hours at all other times.
3) For instant live chat click the icon below.
4) Customise a PC on our website and on the the final step 6 select Save Quote & Ask Question. This will allow you to save the specification and ask any questions. We will review your specification and answer your questions within 60 minutes.
Frequently Asked Questions
Delivery Answers
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How long does delivery take? |
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After your custom built pc has been built and tested the PC will be shipped out by UPS on a next day service.
Our current lead time for production is 5 to 9 working days from cleared payment. Small systems may be quicker and bigger systems with liquid cooling can take longer for further details please contact us.
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Where do you deliver to? |
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We deliver to any address in the UK. For detailed delivery information and international shipping options please click here.
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What courier do you use? |
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All systems are sent out via UPS who are well known for being the most reliable courier in the UK.
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How do I know date and time PC will be delivered? |
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An email confirmation is sent 24 hours before dispatch, and the order is delivered by next working day service. Unfortunately, it is not possible to specify a specific time for delivery, the delivery company will attempt to deliver the goods between 9am to 6pm. If there is no one available to take delivery the driver the consignment will be delivered to the local depot and delivery will be re-attempted the next working day. We offer a PRE 12 and Saturday delivery option which can be selected when buying your PC.
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Can I have my order delivered to an address other then the card address? |
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We allow you to specify a different delivery address when ordering. However, we may need to conduct security checks to guard against fraudulent transactions, to do this a letter will be posted to your cards billing address with a unique security code which you can enter into our website to verify your shipping address. This process is quick, easy and will not delay your order.
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General Answers
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Where are you located? |
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Manchester, UK. To keep our prices as low we are online only and do not offer a customer collection facility.
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What testing and quality control do you do? |
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Every custom built pc is tested to the highest standards before it is shipped out, click here to see more details of our testing.
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I am looking to purchase multiple computers, what discount can you offer? |
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If you want to order between 2 and 10 PC's we currently offer a standard discount of free delivery for each additional PC, so no matter how many systems you order you will only pay for one lot of delivery. We usually don't offer any further discount as our prices are among the best already but we can look at each spec and possibly offer an additional discount, contact us for more information. If you are looking to purchase 10 to 500 systems contact us for trade prices.
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Can you setup partitions for me? |
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Yes we can do this for you and we don't charge for doing it. During the checkout process you will be asked on step 3 to enter any comments related to the build or order. Simply enter into this box how you would like the partitions setup.
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Do you build the computer? |
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Yes, we build and test every computer to the highest standard. If you buy Windows with your PC then Windows will be installed, configured and updated so all you will need to do is unpack the PC and plug it in. If you are not buying the PC with Windows then it will be formatted and ready for you to install on.
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Sales Answers
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Do I get the original Windows DVD & other discs? |
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Every custom built PC comes with original CDs, manuals, cables for all the components used to assemble the PC. If an Operating System is purchased the original CD/DVD is supplied, not a recovery CD as supplied by some manufacturers.
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What brands are used? |
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We only use major branded parts from reliable brands in all our custom built PC's. When choosing a system we specify where possible the brand being used for some components, such as hard drive we don't state the make and model as this varies depending on the current stock. Hard drive brands we use can be either Maxtor, Seagate or Samsung, the prices and stock availability fluctuate regularly, therefore we cannot stick to one make or guarantee that a certain brand will be used.
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Do you sell parts only? |
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We only sell fully built and tested computers. We do not sell any individual components. We will only sell components to existing customers so that they can upgrade their computers. You can purchase aok thanskPC without a graphics card and Windows if needed.
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Do you offer an over clocking service? |
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Yes we offer a safe and stable overclocking service and charge £65 to overclock the CPU & GPU on your PC system.
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Can you supply a specific part that I need? |
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If you need a specific part that we do not sell we can usually buy this in for you. If you would like an additional part please save a quote on our site then email sales@computerplanet.co.uk with your quote number and details of the part you would like.
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Your computers are really cheap. Does this mean that they wont perform as well as an expensive one? |
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Our computers are cheap because we don't over price them & we buy in bulk. You will find that we only use major brands and all the latest components. No corners cut means you get the lowest possible price and the best computer on the planet!
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Why should I order through Computer Planet instead of a larger company like Dell? |
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We have one thing Dell can never have: extremely responsive and extensive customer service. Our average response time support emails is under one hour, and it is not uncommon for us to exchange lots ofemails with a customer before they purchase. All our systems are custom built and and designed by you. You only pay for the parts you want unlike a major branded system which has parts you will pay for but never use. We only use major branded parts such as Asus & Cooler Master where as most branded companies like Dell will use unbranded parts.
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How do I order? |
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Orders can be placed online 24/7 or by telephone, fax and purchase order by email.
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How do I get a promo code? |
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During promotions we will give out special codes which can be used during the checkout process to obtain a discount or free gift. Follow us on Twitter or join our Facebook group to be notified when codes are released.
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Technical Answers
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What compound do you use on the CPU ? |
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We use the recommended compound which is provided by the manufacturer for the CPU cooler. If you require something different please contact us.
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What is the difference between 32 BIT and 64 BIT Windows? |
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We recommend buying an operating system with your PC. All operating systems come pre installed and have the latest updates and patches installed. Simply turn the PC on and your away!
If you are not sure which operating system to select we recommend Windows 7 Home Premium 64 BIT.
The following versions are 32 BIT and will support a maximum amount of memory 3.2 GB. By having 32 BIT system you will have less driver problems and more support for software titles as 64 BIT is still very new and not all programs/hardware is 64 BIT ready but you will be limited to 3.2 GB RAM when using 4 GB or more.
Windows XP Home 32 BIT
Windows XP Pro 32 BIT
Windows 7 Home Premium 32 BIT
Windows 7 Pro 32 BIT
Windows 7 Ultimate 32 BIT
The following operating systems support 64 BIT and will run over 4 GB RAM. 64 BIT will run 32 BIT programs but not all 32 BIT programs will work correctly. If you have a lot of older software titles we would advise going with 32 BIT. If you use new titles such as any Adobe product these are all available on 64 BIT mode and you would be better going with the 64 BIT system.
Windows 7 Home Premium 64 BIT
Windows 7 Pro 64 BIT
Windows 7 Ultimate 64 BIT
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Will a 64 BIT CPU work with a 32 BIT operating system? |
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All CPU's we sell are 64 BIT but they can also run at 32 BIT so if you choose a 32 BIT operating system your CPU will run at 32 BIT which is perfectly fine.
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Payment Answers
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What payment methods do you take? |
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Debit Cards
If you order and make payment using any of the cards listed below no additional surcharge/fee is payable:
Visa Debit
Visa Electron
Maestro UK
Solo
*Visa debit/electron cards must be UK issued debit cards. If issued outside the UK these will be treated as Visa Credit and subject to a 1.8% surcharge. We are not able to accept payment for Maestro cards issued outside the UK. If an incorrect card type is selected at the time of the order, we reserve the right to later apply the additional 1.8% surcharge for any card that is identified to be a credit/charge card.
Credit/Charge Cards
If you order and make payment via any of the credit/charge cards listed below, to help maintain our competitive pricing we regrettably have to pass on an additional processing fee from our card processors of 1.8% of the order total:
Visa Credit
Master card
American Express
Purchase Order
Government & Educational bodies can order on 30 day terms. Please save quote on our web site which will give you a 6 digit reference number. You can then fax or email the purchase order to us.
Bank Transfer
If you would like to pay by bank transfer please save quote on our web site which will give you a 6 digit reference number. Then send the payment to the following account with your quote number as the payment reference.
Sort code: 40-43-19
Account number: 11891405
Account name: Computer Planet Ltd
PayPal
To pay using PayPal simply select PayPal on step3 of the checkout process. To cover the paypal processing fee we charge 2.8% and limit the order value to £1000.
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Can I have a VAT receipt as the computer is going to be purchased by a company? |
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Our system automatically creates a VAT invoice in your account available to download once the PC has been shipped out.
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I live outside the UK can I claim the VAT back? |
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If you live in a VAT exempt country or have a European VAT number we can provide you with the product free of VAT, saving you 20% Please note this is only applicable if we export the product outside of the UK. Our standard policy is to take payment in full and then refund the VAT upon despatch of the PC.
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Do you offer finance services? |
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Regrettably, no. We have found that interest rates would not be competitive, so we have not pursued this option.
We do take all major credit, debit cards, paypal and bank transfers for payment in one amount.
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Warranty/Support Answers
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What warranties do your computers have? |
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All systems come with at least 1 years warranty with the first month free collect & return. We offer a range of packages giving you warranty cover up to 3 years.
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Will I void my warranty by opening the case? |
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We allow you to open your case and add new parts, but by doing this you agree that any damage you may cause to the system cannot be covered under the warranty. So if you open your case, add a new hard drive and 4 months down the line you need to make a warrant claim you can and you will be covered but if you open the case, add a hard drive and snap the motherboard while doing it we cannot cover this under the warranty. If you are unsure or have any questions please email sales@computerplanet.co.uk
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Do you offer warranty outside the UK? |
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Our warranty service covers mainland UK only. If you are buying a PC from us outside the UK and need to claim on the warranty you will be required to pay the costs of shipping the PC to us and the cost of shipping the PC back to you. Selected component manufacturers offer global warranty which allows you to obtain a replacement part from the country you are in. This is only available on selected parts and you must deal directly with the component manufacture in your country.
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What happens if I have a problem with my PC? |
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Our our systems are tested and quality controlled before leaving us so it's very rare that you will have a problem but if you do we have a team of dedicated staff working 7 days a week. To obtain customer services and technical support visit http://www.computerplanet.co.uk/support/
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