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Delivery Information
Lead time for system building is 7 working days. Depending on the specification of your PC the lead time maybe quicker or longer. If you require an exact lead time please contact us before ordering via email or phone.
About our couriers
Our chosen courier is Amtrak. A company that is a specialist in the delivery of goods to home addresses and that has quickly established itself as one of the leading carriers in the UK market. Amtrak handles the next day delivery of items such as electronic goods, electrical appliances, clothing, food and wine for a number of leading retailers across the UK.
The essence of the Amtrak capability is in its network. With over 100 distribution depots nationwide, an Amtrak depot will never be far from where you are.
Amtrak offers a door-to-door service and will attempt to deliver to your chosen address on two consecutive occasions before holding the consignment at a local depot for two further working days awaiting your collection. After these four days have elapsed, the delivery will be returned to us and we will await your further instructions. The service is insured and so must be signed for at the delivery address specified on the invoice. Due to the value of the goods involved, we are unable to leave your shipment without a signature.
Delivery Surcharges
Scottish Highlands & Scilly Isles [Additional £ 29.00]
Isle Of Wight [Additional £ 29.00]
Isle Of Man [Additional £ 29.00]
Northern Ireland [Additional £ 30.00]
Channel Islands [Additional £ 30.00]
Evening Delivery [Additional £ 15.00]
Before 12 [Additional £ 12.00]
Before 10 [Additional £ 15.00]
Before 9 [Additional £ 25.00]
Saturday - Before 12 [Additional £ 20.00]
International Delivery
Amtrak delivery is available on a widespread basis throughout the world but this is not part of our normal delivery package. If you require delivery outside of our normal range please call our sales line on 0161 660 9150.
Tracking the delivery your system
When you place your order with us we will send you an email containing the information that you need to access our members’ area and track your system through its construction and testing. We will also send regular progress emails to you as your system proceeds through our production line.
To check on the progress of your system at any time go to: http://www.computerplanet.co.uk/members/login.html
When we pass your parcel to Amtrak, we will send an email to you before 10:00pm on the same night to tell you that your system is on its way. The email will also include an Amtrak tracking number which you can use to track your parcel on the Amtrak website: http://www.amtrak.co.uk.
Receiving your order
The Amtrak driver must get a signature before he can leave the goods with you. Please check the packaging and contents carefully before you sign for them. If any of your parcels are missing or damaged please specify this on the delivery note when you sign for the goods.
If, when you open the packaging, you find that the goods are damaged please inform our Customer Support Team by email. They will then arrange for the goods to be returned and replacement to be sent. Please repack the goods in their original packing before handing them to the courier to be returned to us.
Please keep any boxes that the products are supplied in for two weeks following delivery in case you need to return the product.
If you have any problems with your delivery or goods you must notify our Customer Support Team by email within 3 working days of receiving your order.
Some common queries
- Amtrak left me a card
If you have received a card for the first attempted delivery of your order, Amtrak will again try to deliver your order on the following day. If you receive a card from Amtrak saying that they have failed to deliver your order for the second time, your parcel will be taken to a local Amtrak depot to await your collection. If you do not collect the parcel within two working days or by the time specified, the parcel will be sent back to us where it will go through the normal returns procedures. We will then refund you for the value of the goods only. This process can take up to 28 days to complete.
- Can I redirect my order to another address?
Yes, but we must receive verification of your identity beforehand. This may be a copy of your driving license, passport, utility bill or bank/credit card statement. You may fax this to 0161 864 4972, stating your order number and the new delivery address. A redirection fee of £11.95* will apply. Should you wish to redirect your parcel, please email our Customer Support Team.
- I have only received part of my order, where is the rest?
If your order consists of more than one box, it is very possible that it will simply arrive in another Amtrak van. We would advise you to wait until the end of the day for the rest of the consignment to arrive. If you have still not received it by the end of the day, please contact your local Amtrak depot. Should Amtrak confirm that the whole consignment has been delivered, please email our Customer Support Team so that we can investigate the situation for you.
* Prices are quoted exclusive of VAT
To find your local Amtrak depot please follow this link and enter your postcode: http://www.amtrak.co.uk
