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Delivery Answers
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How long does delivery take? |
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After your custom built pc has been built and tested (7 working days) the PC will be shipped out by Amtrak on a next day service. Depending on the specification of your PC the lead time maybe quicker or longer. If you require an exact lead time please contact us before ordering via email or phone.
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What courier do you use? |
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All systems are sent out via Amtrak who are well known for being the most reliable courier in the UK.
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General Answers
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Where are you located? |
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Manchester, UK. To keep our prices as low as they are we currently do not offer a customer collection facility.
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Can I call you? |
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Our sales staff are available between 10:00 AM and 5:00 PM Monday to Friday by calling 0161 660 9150.
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What testing and quality control do you do? |
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Every custom built pc is tested to the highest standards before it is shipped out, click here to see more details of our testing.
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I am looking to purchase multiple computers, what discount can you offer? |
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If you want to order between 2 and 10 PC's we currently offer a standard discount of free delivery for each additional PC, so no matter how many systems you order you will only pay for one lot of delivery. We usually don't offer any further discount as our prices are among the best already but we can look at each spec and possibly offer an additional discount, contact sales for more information. If you are looking to purchase 10 to 100 systems contact us for trade prices.
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Can you setup a RAID array or partitions for me ? |
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Yes we can do this for you and we don't charge for doing it. During the checkout process you will be asked on step3 for any comments simply enter into this box how you want the array or any partitions setup. If you are wanting a raid array make sure the motherboard you have picked supports RAID. You can find this out by clicking on the information next to the motherboard on our system builder or by calling us on 0161 660 9150.
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Sales Advice Answers
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Do I get the original windows/vista CD? |
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Every custom built PC comes with original CDs, manuals, cables for all the components used to assemble the PC. If an Operating System is purchased the original CD/DVD is supplied, not a recovery CD as supplied by some manufacturers.
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What operating system do I need if I'm having 4 GB of RAM? |
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If you are having 4 GB or more RAM in your PC you will need to choose a 64 BIT operating system.
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What parts are used? |
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We only use major branded parts from big brands in all our custom built PC's. When choosing a system we specify where possible the brand being used for some components, such as hard drive we don't state the make and model as this varies depending on the current stock. Hard drive brands we use can be either Maxtor, Seagate or Samsung, the prices and stock availability fluctuate regularly, therefore we cannot stick to one make or guarantee that a certain brand and latest model will be used.
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Payment Answers
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What payment methods do you take? |
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We accept all major credit and debit cards.
Visa
MasterCard
American Express
Visa Electron
Maestro
Solo
Goverment/Education customers can be invoiced on 30 day payment terms.
If you would like to pay by bank transer, paypal or another method please contact us first.
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Can I have a VAT receipt as the computer is going to be purchased by a company? |
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Our system automatically creates a VAT invoice in your account available to download once the PC has been shipped out.
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I live outside the UK can I claim the VAT back? |
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If you live in a VAT exempt country or have a European VAT number we can provide you with the product free of VAT, saving you 17.5% Please note this is only applicable if we export the product outside of the UK.
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Warranty/Support Answers
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What warranties do your computers have? |
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All systems come with at least 1 years warranty. We offer a range of packages giving you warranty cover upto 3 years.
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Will I void my warranty by opening the case? |
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We allow you to open your case and add new parts, but by doing this you agree that any damage you may cause to the system cannot be covered under the warranty. So if you open your case, add a new hard drive and 4 months down the line you need to make a warrant claim you can and you will be covered but if you open the case, add a hard drive and snap the motherboard while doing it we cannot cover this under the warranty. If you are unsure or have any questions please email support@computerplanet.co.uk
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