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View Questions by Category: Customer Services (54) Software Support (15) Hardware Support (28) Sales Questions (5)       Top 10 Articles How does the AVS pin system work? For additional security to customers who have request shipping to a different address from the billing address we may issue you with a pin number which will be posted to the ...... ●●●●● Last Update: 2011-03-01 How can I track my order? To track the status of your order please login to the members area http://www.computerplanet.co.uk/members/login.html Then click the orders tab. Go into your order and you can see the current live status. Your system will ...... ●●●●● Last Update: 2010-05-24 PC Post Problem If your PC does not post the following checks can be done. Check that the monitor cable is correctly plugged into the correct monitor port on the graphics card. When the ...... Not Rated Last Update: 2011-09-30 How to test the Memory/RAM in your PC  To test the memory in your PC you can download a free program from here http://www.memtest.org/#downisoMemtest is a downloable ISO file. You will need to burn this to a CD. Then ...... ●●●●● Last Update: 2010-08-01 UPS Collection Booking Once an RMA has been submitted UPS will send an email to the same email address registered on your account with printable shipping labels which need to be attached to a ...... Not Rated Last Update: 2010-08-01 How do I track the status of an RMA? To track the status of a returned computer to us (RMA) please login to the members area and click "RMA" then select your PC from the list and click View RMA. ...... Not Rated Last Update: 2011-07-06 Quality Control Status If your order is showing the status as Quality Control Queue 1 or Quality Control Queue 2 then your machine is in the final stage and have a final inspection. You ...... ●●●●● Last Update: 2010-05-24 Free Collect & Return Period (DOA) If your custom PC develops a fault within the first 60 days of invoice/delivery an RMA (return) can be booked in the members area under the My PC / RMA section for ...... ●●●●● Last Update: 2011-01-12 Where can I get a copy of my invoice? The invoice is only available when the PC has been completed and shipped out. When available login to your account and click Orders then you under the Invoices section you can ...... ●●●●● Last Update: 2008-08-05 How do I book an RMA? STEP 1 1) Contact our support team via the helpdesk to troubleshoot the problem.If the problem cannot be fixed and needs to come back to our repair centre, we will assign you a unique ...... ●●●●● Last Update: 2011-02-24 Last 10 Articles Return period expiry time Once an RMA has been opened on the system it will stay open for 7 working days. If the PC is not returned within this time period the RMA will be closed. ...... Not Rated Last Update: 2011-10-10 Manufacturers Warranty At Computer Planet we choose to give customers the manufacturers warranty. Manufacturers of components give warranty on selected components for an additional 2 to 5 years.Example: Intel CPU's - 3 year warranty.Seagate ...... Not Rated Last Update: 2011-09-30 Warranty Time Periods The warranty and support packages start from the date of invoice. We then offer 60 days collect and return from the invoice date. After this period the warranty package purchased with ...... Not Rated Last Update: 2011-09-30 AVS Failed Help If your order has been marked as "AVS Failed" this means payment has been approved but the registered billing address provided on your order is different to the address held by ...... ●●●●● Last Update: 2011-09-30 What is your production lead time? Our current production time is 9 working days. We offer quicker production times which cost an additional fee. Standard (9 Working Days)  This is included at no extra cost with a ...... ●●●●● Last Update: 2011-09-30 Can I change a part in my order? Once the order is placed we allow upto 1 hour for any changes to be made. If the order status is "New Order" or "Order Confirmed" you can still request changes ...... ●●●●● Last Update: 2011-09-30 Where are my driver cds? All the driver cds, manuals and spare parts are sent along with your PC inside the motherboard box. You may not need any of these but keep it safe incase you ...... ●●●●● Last Update: 2011-09-30 What to do if your parcel arrives damaged. It's very rare that a PC arrives damaged due to the custom packing we use with every PC. In the unlikely event your PC has been damaged do not panic as ...... Not Rated Last Update: 2011-09-30 My PC has arrived without the graphics card fitted? Due to the weight & design of the case and components in selected custom built computers we may decide to dispatch the PC without the graphics card fitted. The graphics card ...... Not Rated Last Update: 2011-09-30 My computer has arrived with a motherboard box? The motherboard box contains all the spare parts, manuals and driver discs from each components used in your PC. You should keep this box in a safe place. If you have purchased Windows ...... Not Rated Last Update: 2011-09-30