Technical Support

How to run Windows 10 Update

No Comments
March 16, 2017
windows-10-update

To make sure PC you are running has all the latest drivers and updates you should run Windows Update. Windows will do this automatically unless you’ve configured it not to. If you need to do it manually please see the following steps: Step 1) – Left click the Windows Start button Step 2) – Left

Read More

What to do if your games run slow

No Comments
December 6, 2016

In a modern PC with a good graphics card, CPU & enough RAM, a game may still run slowly for many reasons. In this guide we will provide options to diagnose the problem and find a solution. Firstly we would suggest running a benchmark tool to see if it runs slow. If this tool runs

Read More

How to Re-Install Windows 10 on a Desktop PC

No Comments
June 24, 2016

Make sure you back up all of your files before you start the re-installation process.  Place your Windows 10 disc in your PC. Restart your PC and launch the boot menu. Depending on your motherboard you need to keep clicking F12 on a Gigabyte motherboard or F8 on an ASUS motherboard to launch the boot menu. Once

Read More

Warranty Options at Computer Planet

No Comments
June 24, 2016

With every PC we include 2 years parts, labour, collect and return unlike other companies that only offer 30 days. This means that you are covered for 2 years in the event that you have any problems. You get 2 years parts, labour, collect and return warranty with your PC. We also include manufacturers warranty

Read More

How to Check All Cables are Connected in Your New PC

No Comments
June 24, 2016

Un-screw and take off the side panel. Start with the motherboard. Slightly wiggle the components enough so that if something was loose it would come out. Move further down the board, checking the power cables are securely in place on the graphics card and that the graphics card is in place on the PCI slot.

Read More

How To Check if Your PC Has Been Overclocked

No Comments
June 24, 2016

Turn your PC on and keep clicking the ‘delete‘ key on your keyboard. This will take you to the bios. Once in the bios, navigate to your CPU frequency. This looks different on certain motherboards, but on Gigabyte boards this can be found under the ‘M.I.T‘ section. If the CPU Frequency is different to the

Read More

How To Contact Computer Planet

No Comments
June 24, 2016

If you have an enquiry that needs discussing over the phone, you can ring us on: 01925 873 400. This line is available Monday to Friday, 9AM – 6PM. Emails that are sales related can be emailed to sales@computerplanet.co.uk & emails that are tech support related can be emailed to support@computerplanet.co.uk. These emails are open

Read More

How to Find Your License Key & Activate Windows 10

No Comments
June 24, 2016

Firstly, the license key to Windows is stuck to the side of your PC tower. This is to ensure you don’t lose your activation key. When on your PC, go to your Documents, right click on ‘This PC‘ and click on properties. A window will appear with activation settings – click on ‘Activate Windows‘. Click the

Read More

How To Remove a Graphics Card

No Comments
June 24, 2016

Firstly un-screw and take off the side panel.   Take the power cables out of the graphics card. Un-screw the graphics card from the PCI slot. The screws can be found on the inside of the case between the rear of the case and the start of the graphics card. Take the graphics card out of

Read More

How To Remove Bubble Wrap From New PC

No Comments
June 24, 2016

We use bubble wrap to protect all of the components in your PC during shipping. Take the side panel off the case. Delicately take out all of the pieces of bubble wrap in the case. Make sure it doesn’t damage any parts when taking the bubble wrap out. Keep the bubble wrap used in the

Read More