Order Tracking
How do i track my order?
To track a new PC order please visit: https://www.computerplanet.co.uk/track-your-order and enter your order ID and email address.
Processing - The order is currently being added to our production systems and preparing to enter production.
Production Started - The order has started production, being picked and pre assembly has started.
Assembly Started - The order is being built and or completed build.
Testing Started - The order is being tested.
Quality Control - The order is being checked before packing/dispatch.
Packing - The order is being packed ready to be shipped.
Completed - The order has been packed and being passed to the courier for delivery.
Processing - The order is currently being added to our production systems and preparing to enter production.
Production Started - The order has started production, being picked and pre assembly has started.
Assembly Started - The order is being built and or completed build.
Testing Started - The order is being tested.
Quality Control - The order is being checked before packing/dispatch.
Packing - The order is being packed ready to be shipped.
Completed - The order has been packed and being passed to the courier for delivery.
How do i track my order with FedEx?
Simply visit the FedEx website and enter your tracking number which is emailed to you when the order is shipped and available order history of My Account.
Once you receive the FedEx tracking ID please allow 12 hours for tracking updates to show on the FedEx website.
Once you receive the FedEx tracking ID please allow 12 hours for tracking updates to show on the FedEx website.
Delivery Questions
How long does it take to build?
Our standard production time is 9 working days. Delivery to any UK mainland address is next working day from when production has finished.
For an additional fee when you customise a PC you can select express build options to reduce the production time from 9 working days to 7 working days or 5 working days.
Production runs start each week day at 2PM so if you order before 2PM production that will be the first day of production.
If you need a PC quicker our Next Day PCs ship the same day for delivery next day on orders placed before 3pm.
For an additional fee when you customise a PC you can select express build options to reduce the production time from 9 working days to 7 working days or 5 working days.
Production runs start each week day at 2PM so if you order before 2PM production that will be the first day of production.
If you need a PC quicker our Next Day PCs ship the same day for delivery next day on orders placed before 3pm.
Do I need to be in to take delivery?
24 hours before the order is dispatched you will be emailed notification the order is on the way. On the day of delivery you will get an email and SMS message from FedEx to confirm shipping. In the event you are not going to be in FedEx will attempt delivery the next working day and do this 3 times. After this time you will be given the option to collect from your local FedEx depot or have the order returned to be shipped at another date.
The courier will require someone at the address to be in to sign for the delivery.
The courier will require someone at the address to be in to sign for the delivery.
Can you deliver to a different address?
Credit/Debit Card Orders
Delivery can be made to any address including an address different from the billing address.
PayPal Orders
Delivery can only be made to the confirmed/verified address on your PayPal account.
Bank Transfer
Delivery can be made to any address including an address different from the billing address.
Finance Payment
Delivery can only be made to the address on the finance agreement that was given when you applied for finance.
Delivery can be made to any address including an address different from the billing address.
PayPal Orders
Delivery can only be made to the confirmed/verified address on your PayPal account.
Bank Transfer
Delivery can be made to any address including an address different from the billing address.
Finance Payment
Delivery can only be made to the address on the finance agreement that was given when you applied for finance.
Which courier do you use?